Terms of Enrolment re. our Parent's Charter
The Charter sets out the particulars and the conditions of our contract to provide a Nursery Service.
Provision of Care
Our nursery service is for children between the ages of six weeks and five years or to the age of entering primary school for 42 weeks per year.
You and your child are very important to us and we strive to build a relationship between parents,carers, children and the nursery, founded on trust.
It is the aim of Childcare in the Community to work closely with parents/carers to encourage the development of their child.
We aim to provide a safe and secure environment for children to participate in new and exciting experiences.
Here at Childcare in the Community, we aim to make the most of our outside space, together with local places of interest.
We aim to provide a team of qualified childcare workers who are offered ongoing training for all staff to further develop their skills.
The Nursery opening hours are: 8.00am - 6.00pm.
The childcare service we provide ends at 6.00pm. Please arrange to collect your child between 5.45pm and 6.00pm or earlier if desired.
The Nursery operates on strict staff to child ratios and we are limited in the number of children who can be in attendance at any one time. The nursery will always try to meet your needs for extra time and you should speak to the Nursery Manager to see if we have availability.
AGE RANGE: 0-2nd BIRTHDAY:
Daily Rate £45.50
Half Day Rate £23.50
AGE RANGE: 2-5 YRS:
Daily Rate £44.00
Half Day Rate £22.50
A 10% discount is applied if you have more than one child attending. This discount does not apply to the first child.
All fees are due in full, in advance, for each week/month unless special arrangements are made.
A minimum of 4 weeks' notice in writing will be given for any proposed increase in charges.
Childcare in the Community operates a Payment of Fees Policy.
This can be an emotional time for both the child and the parents. We have found from experience that a number of short settling periods in advance of a child starting can ease this situation. It is not unusual for a child to appear unhappy when initially being left in, though once the parent leaves, the distress rarely lasts for more than a few minutes. The excitement of their new surroundings and the other children quickly attracts their attention.
Parents can feel reassured that if their child shows any undue distress, they will be advised and a number of alternative settling approaches will be suggested.
On enrolment the Nursery Manager will discuss with parents various options for the settling in period.
We are happy for parents to telephone at any time for an update on their child.
Parents should provide a minimum of six nappies and bibs per day for babies and young children, together with preferred wipes.
Emergency Contacts should be people who would be willing and able to collect and care for your child if your child is sick. They should have agreed to be emergency contacts and should have signed the registration form on the appropriate page. If your child is sick, you will be notified first. If you are unable to be contacted, the emergency contact will then be notified.
Children are encouraged to join in all activities. In having fun children will undoubtedly get dirty and parents are asked to provide a spare change of clothing to be retained at the nursery for such events. We would advise parents not to send their children to the nursery in "special outfits" as they will get dirty and we would not want such clothing to inhibit play.
Parents/carers are requested to provide on a daily basis the child's preferred baby food and prepared bottle feeds.
Children receive nutritious, well-balanced snacks. Snacks will be provided in the morning and afternoon.
Healthy packed lunches should be provided by the parent/carer.
Should children have special dietary requirements they will, where possible, be accommodated. Sweets are not freely available in the nursery and we ask parents/carers not to send sweets in with their child. It should be noted that we are not being unkind, some children have severe allergies and it is for this reason that we would ask you to honour and support our request. In the event of a birthday party, an exception will be made, though we ask parents to advise in advance of any treats being brought in.
Your child will have a Keyworker who is responsible for planning for your child and maintaining your child's profile.
Arrivals and Departures
The nursery can only accept responsibility for a child when they have been signed in. Parents are asked to ensure that a staff member is aware that a child is in. Departures are a much more difficult scenario and the nursery considers that once a parent arrives to collect their child, that they are accepting full responsibility for their child.
Transport is fully insured and compliant with the law in relation to the wearing of seat belts and will be strictly enforced. On all outings children will be closely escorted and supervised by members of the nursery staff.
Occasionally photographs taken in the childcare service are used for publicity materials. The Registration Form has a permission slip which MUST be completed for this purpose.
Policy on Discipline
We have a policy of encouraging constructive and positive social behaviour. Disapproval of unacceptable behaviour will be shown consistently, in a positive manner.
The nursery is required by regulations not to admit or retain children while they are ill. This is to prevent cross infection with other children. Should a child develop symptoms of illness (rash, high temperature, vomiting, diarrhoea, etc) while at the nursery, parents will be advised immediately.
Absence from the Nursery
If your child is going to be absent from the service for any reason, please contact the office before 9.00am on the day of absence.
Medical Conditions & Medication
The nursery MUST be made aware of any medical conditions that your child suffers from.
Staff can administer prescribed medication, although only when parents have given written approval and administration instructions detailing the prescribed medicine and frequency of dosage.
Medication will only be administered after the child has been in the nursery for four hours.
Subject to the provisions outlined below, this agreement can be terminated by either party giving two weeks written notice.
'In the event of the parent/carer defaulting or being in breach of any of the provisions or undertakings contained or referred to in this agreement, the Childcare Manager or designate, shall be entitled to terminate this agreement with immediate effect.'
It should be noted that termination of this agreement does not absolve the parent/carer of any outstanding liability due to the Nursery.
Confidentiality within the childcare facility is essential to promote a trusting relationship between staff, children and parent/carers.
Parents can consult with staff at any time, on any issue relevant to the care of their child and any information exchanged will be dealt with in the strictest confidence.
In the event that you are concerned or unhappy about any aspect of the nursery service, please advise the Nursery Manager as soon as possible. Only by knowing that there is a concern, can we respond to it. Should you not feel satisfied with any aspect of the Nursery/Nursery Manager's response to your complaint, please follow our "Complaint's Procedure"
YOUR QUESTIONS ANSWERED:
If my child attends part time, can I book additional sessions?
The nursery operates on strict staff to child ratios and we are limited in the number of children who can be in attendance at any one time. The nursery will always try to meet your needs for extra time and you should speak to the Nursery Manager to see if we have availability.
What happens if my child does not settle?
It is unusual for a child not to settle. The excitement of new surroundings and playing with other children usually helps to settle a child quickly. If we have any concerns about your child settling, we will always discuss them with you. Equally, if you have any concerns, please discuss them with us. Between us we can usually overcome any difficulties.
If I am concerned about my child, can I ring the Nursery?
Yes, we welcome telephone calls at anytime from parents.
Who can collect my child from Nursery?
We will accept any nomination from you. However, unless you have notified us (preferably in writing) in advance of that person, we will not release the child into their care.
The person collecting the child must be over 16 years of age.
What happens if I fail to collect my child by 6.00pm?
In the event of your child not being collected from the service by the normal closing time, we will try to contact you and then your emergency contacts. If we cannot reach either of you, we will contact Social Work standby, who will then be responsible for the care of your child.
Charges will be incurred to cover staff and transport costs.
Will I be charged childcare fees if my child is absent from Nursery?
If your child is absent from the nursery, charges will still apply as normal. However, in special or exceptional circumstances you may request a meeting with the Nursery Manager/Childcare Manager to discuss your child's absence. They will review the fee position relative to the period of absence.
Do I need to label my entire child's clothing?
Yes, it is helpful if you can. Although staff will do their best to keep all your child's clothing separate, there are times when it can get mixed up with others. If it is labelled, it enables us to quickly identify it and return to you.
What equipment do I need to provide for my child?
The nursery will advise you as to what is needed. It is normally restricted to personal items, such as nappies, wipes, cream, change of clothing, sun protection cream, soft shoes, etc.
If my child has an injury, will I be told?
Yes, if your child receives any injury, no matter how minor, you will always be told. All injuries are recorded on an accident form and will identify the accident, the injury, what treatment was carried out and the staff member dealing with it. You will be asked to sign that you have seen the entry and that you are content with how the matter was handled. In incidences where the injury is serious, you will be telephoned.
I need to change my child's days at the nursery
It is possible to change your child's attendance pattern provided we have a permanent vacancy on the days you require. To help us meet your need, we ask that a minimum of one weeks notice is given of any requested change. In the event that is not possible, please speak to us ASAP. It is important to note that it is not always possible to immediately change days due to staff/children ratios.
The nursery will always try to help you as quickly as possible.
Do you have policies on nursery procedures?
Yes and parent/carers are most welcome to see them.
A file of all current policies and procedures can be found in the nursery cloakroom. Please ask the Nursery Manager.
What can I expect from the nursery?
You can expect the nursery to carry out its duties in a highly professional manner. For your child to be cared for by a staff member who has a love of children and for the care to take place in an environment that is both stimulating and safe. You can also expect that your child's emotional, physical and developmental needs will be catered for in a sensitive and caring manner.
What does the nursery do with my personal information?
The information you provide is treated as highly confidential and will only be used to assist in the care of your child. It is vital for your child's wellbeing that your emergency contact details are kept accurate and up to date. Your records are not shared or shown to any other party and when your child leaves the nursery, they will be destroyed after a period of time.