Duty of Candour Report


                                     Annual Duty of Candour Report


Duty of Candour


All health and social care services in Scotland have a duty of candour. This is a legal requirement which means that when things go wrong and mistakes happen, the people affected understand what has happened, receive an apology, and that organisations learn how to improve for the future.

An important part of this duty is that we provide an annual report about the duty of candour in our services.

This short report describes how Childcare in the Community childcare services has operated the duty of candour during the time between, 1st January 2020 and 1stJanuary 2021.


We hope you find this report useful.


About Childcare in the Community Childcare services.


Childcare in the Community is a well-established service provider, run by a Voluntary Management Committee comprising of parents/carers, members of the local community and advisors from South Lanarkshire Council. We provide flexible mobile crèche, full day nursery care and three out of school care services for children from birth to 16 years of age, in various venues and outreach facilities throughout the area. We are based in the Whitehill, Burnbank and North Hamilton Regeneration Areas. In addition, Childcare in the Community is accredited to deliver SQA training to both internal and external customers.  We provide a safe, secure caring, stimulating and happy environment which allows children to socialise together and choose from a wide selection of play and learning activities. Our services are flexible for children from birth to fifteen years of age allowing parents and carers within the community to return to work or part / full time education or training.


How many incidents happened to which the duty of candour applies?


In the last year, there has been no incidents to which the duty of candour applied.


Information about our Policies and Procedures


Where something has happened that triggers the duty of candour, our staff report this to the childcare/training manager who has responsibility for ensuring that the duty of candour procedure is followed. The manager records the incident and reports as necessary to the Care Inspectorate. When an incident has happened, the manager and staff set up a learning review. This allows everyone involved to review what happened and identify changes for the future.

All new staff learn about the duty of candour at their induction. We know that serious mistakes can be distressing for staff as well as people who use care and their families.

Where staff parents or children are affected by the duty of candour, we will put arrangements in place to provide support as necessary. 

If you would like more information about our nursery, please contact us using these details:

Childcare in the Community

Whitehill Neighbourhood Centre

9 Hunter Road




Tel:  01698 477498/476586

Fax: 01698 476581

Email: childcareinthecommunity@btconnect.com


Registered Charity No. SC043033

We're here for you:

Childcare in the Community

Whitehill Neighbourhood Centre
 9 Hunter Road

Hamilton ML3 0LH


Telephone Numbers:

Main Office

01698 477498

Manager's Office

01698 476586

Manager Mobile



Services Available:

Out of School Club (from 2.45pm):




Nursery (Direct Line)   

01698 476589


Opening hours

8.00am - 5.00pm - Nursery

3.00pm - 6.00pm  - OOSC


Please also use our

contact form.

Scottish Charitable Incorporated Organisation